Privacy
Policy

We collect information you provide directly when using our services, including:

Personal identification: name, email address, phone number, postal address.

Business information: company name, account type, VAT registration (where applicable).

Shipment details: cargo descriptions, weights, volumes, origin and destination addresses, receiver information.

Payment information: payment method, transaction references. We do not store full card details — these are processed securely by our payment provider.

Technical data: IP address, browser type, device information, and cookies when you visit our website.

We use your personal data to:

Process and manage your shipment bookings and pickups.

Generate invoices and process payments.

Send transactional emails: booking confirmations, status updates, invoice notifications, and payment receipts.

Provide customer support and respond to enquiries.

Improve our services, website, and user experience.

Comply with legal and regulatory obligations.

We will never sell your personal data to third parties.

We may share your information with:

Shipping partners and customs agents as necessary to fulfil your shipment.

Payment processors to handle transactions securely.

Email service providers to send transactional notifications.

Legal authorities when required by law or to protect our rights.

All third parties are contractually obligated to handle your data securely and only for the specified purpose.

We retain your personal data for as long as necessary to provide our services and comply with legal obligations.

Account data is retained while your account is active and for 6 years after closure for tax and legal compliance.

Shipment records are retained for 6 years in accordance with Nigerian customs and tax regulations.

You may request deletion of your account and personal data at any time, subject to legal retention requirements.

Under the Nigeria Data Protection Regulation (NDPR), you have the right to:

Access: request a copy of the personal data we hold about you.

Rectification: request correction of inaccurate or incomplete data.

Erasure: request deletion of your personal data where there is no compelling reason to continue processing.

Restriction: request that we limit how we use your data.

Portability: receive your data in a structured, machine-readable format.

Objection: object to processing of your data for certain purposes.

To exercise any of these rights, contact us at info@blueanchoragency.com.

Our website uses essential cookies to maintain your session and preferences. These are necessary for the site to function.

We do not use third-party advertising or tracking cookies.

You can control cookies through your browser settings.

We implement appropriate technical and organisational measures to protect your personal data, including:

HTTPS encryption for all data in transit.

Secure password hashing for account credentials.

Role-based access controls for internal systems.

Regular security reviews of our platform and infrastructure.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

We encourage you to review this page periodically.

If you have questions about this Privacy Policy or how we handle your data:

Email: info@blueanchoragency.com

Address: Blue Anchor Agency Ltd, Apapa, Lagos